What you will do in this role
Establish customer requests and expectations, offering efficient and accurate resolution
Manage multichannel interactions (e.g. voice, email or chat) to ensure a
Key responsibilities will include:
Lead a team of 8-10 pax who provide customer facing services within our offices.
Ensure consistent delivery of our overall Customer Experience through a vari
The role:
We are seeking a dedicated and personable Customer Support Agent to join our team. In this role, you will be the first point of contact for our customers, providing support and ensuring a
Job Advert Summary
To be part of the team that deals with various levels of complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on i
Main purpose of the job
To support the business in driving the design, build and execution of the customer segment strategy and value propositions to achieve the business objective of targeted m
MINIMUM SKILLS AND KNOWLEDGE REQUIRED
Standard 10 / Grade 12 or equivalent.
Experience in a similar position or experience at Amrod or in a similar environment will be advantageous.
Above av
Job Summary:
The Consumer Services Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes: enrolments of consumers,
Duties & Responsibilities
Preferred & backup agents for Top Customers.
Be the single point of contact for all customers
Monitoring of backorder reports, and working with Supply Chain
What We'll Bring:
Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business cus
Qualifications
Required Qualifications
Currently pursuing or have completed bachelor’s degree in Information Technology, Business, Engineering, or related field with at least one quarte
RESPONSIBILITIES:
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work
Duties & Responsibilities
Preferred & backup agents for Top Customers in East Africa.
Be the single point of contact for all customers
Monitoring of backorder reports, and working wi
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard o
Job Description
To organise, streamline and oversee the onboarding of New to Bank and Existing to Bank clients within the agreed service level agreements (SLA)
Collaborate closely with releva
Main purpose of the Job
To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experienc
Job Functions:
Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalised customer ser
What you will be doing
Oversee and coordinate the work effort of members of a client-facing teams (dedicated or leveraged) in delivery of continuous and effective services to one or more strateg