Customer Service Advisor - German speaker at Collinson

Job Description:

• Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets.

Targets (weekly/monthly and incentive attached to this)

• Reaching call resolution timeously
• Reaching targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting quality assurance selected targets
• Meeting all agreed KPI`s
• Develop excellent relationships with all stakeholders

Requirements:

• 2-3 years call centre experience in a customer service environment
• Fluent in speaking German language
• International contact centre experience recommended
• Experience with working to targets
• Familiarity with call centre culture/environment