Lead Consultant EUC Infrastructure Management at SITA SOC (Ltd)

Purpose of the job 
The Lead Consultant Infrastructure Management Services is a senior role within End User Computing ensuring delivery on various service components within EUC such as Security Services, Backup Services, Service Management Services, Switch & Cabling Services and Infrastructure Implementation Services. Management of technical architecture design and solution team to ensure LAN design and solution implementation are successfully delivered and maintained. To maintain and gradually improve business aligned IT service quality through technical expertise in the evaluation, design, build and delivery of complex LAN Infrastructure solutions including LAN security architecture and solutions. Ensuring a high availability and delivery of the various services according to service level metrics. Management and execution of various Service Level Agreements and delivery of the various projects according to charters and plans. 

Key Responsibility Areas 

•  Manage the execution of EUC Infrastructure Implementation strategy; 
•  Manage and ensure consistent implementation of the: Infrastructure Implementation operational plan, new IT solutions requests, standards, policies and processes across SITA; 
•  Implementation of business improvements and develop proposals for new solution;
•  Ensure the provisioning of integrated End User Computing Services; 
•  Manage Security Architecture and design, solution development; 
•  Management of project outputs; 
•  Human Resource Management; and 
•  Financial Management. 

Qualifications and Experience 
Minimum: 

• 3-year Diploma/Degree in Computer Science, IT or related fields. Prince 2/PMP/ Project Management Certifications will be added advantage 

Experience: 

• 7 - 8 years computer technology working experience in the respective field including the following: LAN Security skills ITIL. 

Technical Competencies Description 

• Knowledge of: Organizational Awareness: IT and Government Industry IT Products and Services 
• An in-depth knowledge of: IT Services Operational Management System performance IT Service Management/Support service offerings Performance Management Contracts and Service Level agreements OPEX Management Stakeholder management 
• A solid understanding of: Knowledge of hardware and software support for client system/solutions Mentoring and Coaching of Engineers/Technicians Management of Server & Storage related technologies Managing through evolving technologies Knowledge of Service Management systems (ASPECT /ARS/ITSM7) or equivalent applications ICT Operational Trends Network Operating Systems Project Management Understanding of Quality assurance standards. 

Leadership Competencies: 

• Customer Experience; 
• Collaboration;
• Communicating and Influencing; 
• Outcomes driven; 
• Innovation; 
• Planning and Organising; 
• Creative Problem Solving; 
• Bimodal IT Practice; 
• Managing People and Driving Performance; 
• Decision-making; 
• Strategic Thinking. 

Interpersonal/behavioural competencies: 
Active listening; Attention to Detail; Analytical thinking; and Continuous Learning.