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  • Posted: Sep 22, 2017
    Deadline: Not specified
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    AN UNBROKEN CHAIN OF EXCELLENCE From day one, our focus has been on developing a hub of coffee excellence that would service the whole of Africa - the continent where coffee was first grown and roasted. Benefitting from preferential relationships with some of the world’s leading quality coffee farmers, Origin is able to source the world’s finest...
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    Hospitality Manager

    Job description

    Job Summary

    We are looking for an experienced and reliable hospitality professional to lead our front of house and kitchen team at our De Waterkant headquarters, V&A Waterfront stand and various markets across Cape Town. The candidate, while maintaining a daily presence on our café floor as manager, should also be able to implement and execute sound standard operating procedures, establish service protocols and assessments, implement budgeting and costing for the café, participate in menu development together with senior management, develop Origin’s retail offering within the various hospitality sites, as well as all other duties associated with management of the Origin café.

    Competencies.

    • Customer Led – Continuously focused on improving our customers' experience and putting the customer at the centre of all decisions.
    • Service-driven – an innate ability to drive service excellence across all facets of the business, and coach service excellence to our front of house staff
    • Leadership – comfortable leading large and very diverse team of young hospitality and coffee enthusiasts, with an ability to lead by example in a firm and decisive manner
    • Communication – strong communicator, clearly able to articulate brand values to our customers and staff and work closely with senior management
    • Target driven – must be able to motivate the team through regular assessment of targets, on a daily, weekly and monthly basis
    • Events planning – show initiative in building Origin’s events offering in our public events and roasting spaces, and driving this from planning through to execution
    • Retail – a sales-driven mentality to grow our retail offering, including coffee bean sales, bakery goods, and coffee equipment
    • POS – familiarity with GAAP or similar systems, including costing, recipes, and reporting
    • Team work - It is important that you can promote a strong sense of accountability with your peers
    • Initiative – The ability to work alone and take a lead when hurdles arise or when tasks require completion. Good business acumen important.
    • Detail orientated – an awareness of all details within the café and hospitality environment, and ability to teach this awareness to our teams
    • Planning – fanatical attention to detail.
    • Problem Solving – adapting to the ever-changing environment and reacting quickly to meet challenges.

    Key outcomes:

    • Daily management of the De Waterkant HQ café, with the assistance of the floor manager
    • Implementation of café SOP’s, staff training and assessments, and service excellence
    • Achieve sales targets as set by senior management for all hospitality sites
    • Staff management, including but not limited to rostering, leave management, and hiring
    • Ensure consistent delivery of our hospitality offering across all sites
    • Management of budget, cost allocation and monthly budget tracking and recons
    • Lead the kitchen team, and play a collaborative role in menu and specials development
    • Develop our events and academy area as a public space
    • Increase retail sales at all hospitality sites

    Job requirements

    • Hospitality related tertiary qualification preferred but not essential
    • Minimum of 5 years’ experience in hospitality field
    • Proven experience as a restaurant, café or outlet manager.
    • Familiar with business and financial principles.
    • Computer literacy, including familiarity with GAAP or similar POS systems as well as Excel
    • Own transport
    • Available to work weekends

    Salary offered R180k – R240k p/a CTC, negotiable according to experience

    Method of Application

    Interested and qualified? Go to Origin Coffee Roasters South Africa on www.linkedin.com to apply

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