Director, Services Unit at Wärtsilä

Job description

Responsibilities

• You implement Services growth strategy and global and local development programs by leading, managing, developing and delivering services, including setting targets, providing structure, leadership and coaching.
• You are experienced in driving the short-term (annual) action planning process and a system for progress follow-up and reporting. It is of importance to develop and maintain high performing culture and competences as well as other assets on short and long term in line with customer needs.
• We value efforts to continuously develop customer focus, relationships, customer satisfaction and understanding in the Services Unit and addressing the customer needs and market requirements to your local workforce and Area Management team.
• Services Area South-Europe and Africa is well renowned as a top performance oriented bunch of people, so it is no news that we naturally expect you to continuously improve the order intake, constant sales growth and profitability of the Services Unit and Yes, we know you’re already excited to show your performance.
• One of your additional roles would be to the Managing Director of the legal entities in the geographical area.
• Also, we trust that ensuring proper implementation of Services Guidelines and other agreed priorities in the Services Unit go without saying.

Requirements

• Services Unit Director needs to hold relevant academic degree and have strong track record from customer interface and leadership roles also in demanding, multicultural leadership environment.
• Having a proven track record of business results is a must. Previous solid experience leading a Service organisation is considered a major advantage in being successful in this role.
• You must have strong leadership and people development skills in order to lead this engaged, highly reputable and forward-thinking workforce in East & South Africa. Leading through a team approach is self-evident to you and you lead through empowering and involvement to boost the team spirit, including experience of leading teams in remote locations. The strong communication skills you possess make you an approachable person with mature and constructive approach. You have an excellent ability to build and maintain trusting relationships with peers and stakeholders.
• Customer focus and service mind-set also in tough situations is natural to you and the business, market and customer understanding enables you to create and develop customer relationships with long term thinking.
• You possess capabilities for strategic, tactical and operational planning, target setting and follow-up. Your strong drive for performance and results have made you the successful person we’re looking for. Your can-do attitude in a constantly changing environment and ability to work under pressure, whether from results or schedule, shows as passion for execution and strive to make things happen.
• Your track record includes the cooperation, communication and influencing skills combined with cultural sensibility. These are all required in this position as is the ability to coach in matrix environment and with Wärtsilä total benefit in mind.
• You are fluent in both spoken and written English and as we do, see French or Portuguese as an advantage.
• MSc level or equivalent knowledge gained through experience is required.

Successful appointment requires the applicant to either have a valid work permit in South-Africa or be successful in obtaining a work permit of South-Africa within three months of the appointment.