Operations Business Leader at Old Mutual South Africa

Job description

Key Result Areas:

• Management Effectiveness
• Accountable for thought leadership and best operating practice in response to external and internal factors.
• Develops Managers and specialists under supervision.
• Drives operational excellence through area of supervision.
• Holds line managers accountable for managerial work, including selection, performance and talent management.
• Individually accountable for execution of strategy over periods of 1-2 years.
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.
• Manages service delivery, including key customer/client indicators, through a team of managers.
• Manages implementation of and adherence to regulatory requirements.
• Actively drives a culture of innovation, continuous improvement and service excellence.
• Customer focus
• Displays a deep passion for and understanding of customer and stakeholder needs and aligns operational delivery.
• Stays abreast of competitors and implements best practice to drive operational competitiveness.
• Develops and responds to key metrics.
• Works across segments and value chains to ensure a consistent customer experience.
• Operational Efficiency
• Acts as sponsor on strategic projects.
• Develops and takes accountability for a business plan which is aligned to segment strategy.
• Drives operational aspects of the business.
• Sets IT direction in own area of control.
• Sets direction for an operational unit.

Role Requirements

• Matric
• Essential - Post Matric qualification (degree or diploma) in one of the following disciplines : Actuarial Science / Finance / Accounting / Engineering
• 5 years business experience

Competencies

• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic