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  • Posted: Mar 17, 2017
    Deadline: Not specified
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    ICS was founded by a group of experienced transportation professionals that recognized the negative impact freight brokers have on industry health. Through the creation of ICS we have been able to create a non-threatening environment where shippers and carriers can directly connect creating a more profitable and efficient outcome. Mission Statement "The miss...
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    Office Administrator

    Job description

    The ideal candidate needs to have excellent telephone etiquette, experience in dealing with customer queries, a positive attitude and must be able to work in a team and show initiative. You will be responsible for completing multi-level tasks in a professional and timely manner.

    Responsibilities

    Assist with customer implementations of ICS's online solutions

    • Ensure that the required solution compliance and administrative documentation is maintained
    • Perform comprehensive user acceptance testing of ICS's Online Solutions
    • Monitor the query tracking system and related tickets on a daily basis and perform the necessary actions
    • Fulfill the role of 1st line customer support telephonically and via email
    • Perform ad hoc duties allocated to you from time to time by your line manager

    Qualifications

    • Minimum Matric
    • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
    • Invoicing knowledge an advantage
    • Excellent written and verbal communication skills
    • Ability to multi-task, organize and prioritise work

    Method of Application

    Interested and qualified? Go to Integrated Commerce Solutions (Pty) Ltd on www.linkedin.com to apply

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