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  • Posted: Jan 30, 2017
    Deadline: Not specified
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    Castle Group is Florida’s choice for Community Management, specializing in serving the finest Condominium and Homeowner Associations throughout the state. Our philosophy is an unwavering focus on the Resident experience; at Castle we call it Royal Serviceâ„ . Castle is owned by CPAs that oversee a powerful combination of incredible pe...
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    Administrative Assistant

    Job Description

    The Administrative Assistant provides a wide variety of administrative support services. Performs office work directly related to property management and the general business operations of the association.

    The Administrative Assistant provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or She performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

    Workdays/ Hours:Sunday 10:00am - 6:00pm

    Monday to Thursday 9:30am to 6:00pm

    Salary:$14.00 Per Hour

    ESSENTIAL RESPONSIBILITIES: May include some or all of the following as applicable)

    • Answers telephones promptly, takes and relays messages and helps residents with questions and problems.
    • Processes work orders as required for landscape, maintenance, housekeeping, etc.
    • Closes out work orders.
    • Responds to and resolves work order complaints as necessary.
    • Tracks resident complaints to enable Property Manager to identify major problems or trends.
    • Maintains Association general files and binders so they are current at all times.
    • Maintains staff calendar and summary payroll data.
    • Assists Property Manager with the hiring process and compliance.
    • Assists Property Manager with correspondence and administrative work as required.
    • Assists Property Manager in compiling data for community website.
    • Creates and posts notices, including Board meeting notices, agendas and committee meeting notices.
    • Assists the Community Association Manager with creation of Directors’ binders for Board meetings.
    • Maintains homeowner roster, database, mail instructions and homeowner files.
    • Assists in processing of new owner approval and interview packages.
    • Assist in review of leases, if applicable.
    • Provides architectural review applications and processes as required.
    • Processes violation notices as required.
    • Responsible for tracking 55+ owners, where applicable.
    • Reviews receivable reports and assists Community Association Manager in forwarding collection packages to counsel.
    • Orders and maintains office supply inventory.
    • Processes mail for management office.
    • May be responsible for processing of Association expense checks.
    • Assists residents with account balance inquiries.
    • May attend Board meetings and assist in transcribing proceedings if necessary.
    • Gather information and/or quotes from vendors for review by Community Association Manager or Board.
    • Assist in preparation of community Newsletter, if applicable.
    • May be assigned other duties by Community Association Manager.
    • Ensures all safety precautions and procedures are followed while performing duties.
    • Performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

    Education/Training/Certifications/Licenses

    SKILLS, KNOWLEDGE & ABILITIES REQUIRED:

    High school diploma or equivalency required. Associates degree with concentration in business preferred, or equivalent combination of education and experience.

    Experience/Knowledge/Abilities

    Three (3) to Five (5) years of related administrative work experience. Must possess strong administrative background. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills.

    Computer Literacy

    Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook.

    Requirements

    • Non-smoker
    • All positions require background check and drug screening

    Method of Application

    Interested and qualified? Go to Castle Group on chm.tbe.taleo.net to apply

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