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  • Posted: Jun 6, 2017
    Deadline: Not specified
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    O'Brien Recruitment, an independent recruitment consultancy, specialises in temporary, contract and permanent positions within the Finance, IT, Sales & Marketing, Call Centre, Office Support and Hospitality sectors. Since 1997, O'Brien Recruitment has focused on developing true business partnerships with our clients, providing solutions rather...
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    Inbound Division Lead

    Job description

    VERY EXCITING OPPORTUNITY TO FURTHER YOUR CAREER IN E-COMMERCE

    All applications from all areas in the Western Cape and Boland will be considered.

    Salary R20 000 dependent on level of skill and work experience.

    You will be responsible for managing a team of approximately 5 inbound assistants. Previous Inbound logistics or process improvement experience is a plus. Relevant undergraduate degree in Logistics/ Supply Chain/ Engineering is required

    Your responsibilities will include:

    Deliver world-class customer experience:

    • Ensuring customer order dates are met through rigorous management of our supplier delivery times and order fulfilment
    • Ensuring customers are updated on late delivery timeously
    • Root cause analysis of customer service failings within category to drive process improvement
    • Defining and managing clear standard operating procedures across the team

    Work with your team/across departments to reduce delivery lead times:

    • Manage suppliers against clear delivery SLAs and work to reducing through supplier compliance & root cause analysis of delays
    • Work with Retail team to ensure delivery performance is in line with agreed delivery SLAs for suppliers
    • Ensure buying disciplines and effective order management are being adhered to within category
    • Managing the status of shipments in order to ensure smooth transition into warehouses
    • Reconciling all receiving discrepancies with Warehouse, Suppliers and internal Accounts Payable team (incl. facilitating feedback to continuous improve process)
    • Manage the inbound team for your category including the personal relations, individual performance, deadlines and expectations

    Attributes:

    • Analytical, strong process improvement approach and structured thinking
    • Solutions-oriented, can-do attitude, self-motivated
    • Ability to motivate, manage, discipline and develop team members
    • Strong prioritization, time management and project management skills

    Qualifications:

    • 4+ years process improvement / engineering / logistics experience
    • Proven track record of managing teams
    • Bachelor’s degree preferred

    Method of Application

    Interested and qualified? Go to O'Brien Recruitment on www.linkedin.com to apply

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