E-learing Developer and Content Coordinator at Flight Centre Travel Group

Job description

The E-learning Developer and Content Coordinator  will be responsible for analysing, designing and developing high quality training content for technical and non-technical Compass learning programs for all FCTG brands. This position will have the responsibility of developing and administering training and for creating training plans, content development, modification and reporting. The ideal candidate requires strong project management and learner needs assessment/evaluation skills with the ability to train staff at all levels in order to deliver quality outputs on time. The successful candidate will work collaboratively with One Best Way and brand leaders across all FCTG brands to determine appropriate learning outcomes and competencies for produced instruction. The candidate must be able to work independently and with many different teams on simultaneous projects

Essential Duties:

• Oversees development of appropriate training materials and programs applying adult learning principles and systematic instructional design to create learning curricula that best suites the needs of the content (includes online, classroom, virtual instructor-led training and blended learning).
• Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies.
• Perform needs analyses using available data and evaluate program results to continuously improve learning effectiveness.
• Establish a process to review and include feedback from end of course surveys, and student evaluations into the quality assurance process.
• Support and incorporate use of our Knowledge Base into learning methods and strategies; support and help drive knowledge centred support methodologies.
• Works with subject matter experts to ensure that the course objectives are defined and met, the appropriate instructional method and learning principles are selected to the development of each product.
• Oversees aspects of course quality including content, editorial, and overall presentation of material, tracking and resolving issues through LMS.
• Present in-person trainings as a necessary component of producing and refining trainings.
• Oversee the administration and curating of the online LMS
• Deliver train the trainer sessions via ILT or virtual
• Proactively research training industry trends (gamification, creating web-based learning programs, virtual training capabilities and training tool platforms) and introduce them into Compass

Skills and Capabilities

Skills / Capabilities

Description

• Personal Leadership
• Ability to effectively prioritize and execute multiple concurrent work streams in a high pressure environment
• Takes ownership for successes and failures
• Demonstrates a belief in FCTG philosophies and values
• Exhibits a passion for their business and company
• Communication skills
• Demonstrated ability to provide high level written and verbal information to key business stakeholders
• Ability to present ideas and concepts logically and clearly
• Enthusiastically present solutions and highlight benefits
• Capability to foster mutually beneficial relationships
• Relationship Building
• Building rapport with Local and Global leaders as well as team members & understanding their operational needs
• Problem solving and analysis
• Develop structured approach and framework for resolving problems
• Able to develop alternative solutions to problems
• Demonstrates excellent skills in constructive conflict resolution and people management
• Ability to make quick connections between many pieces of information and synthesize that in to effective conversations.

Technical skills

• Technical understanding of LMS and OBT
• Flexibility
• Able to travel when necessary
• Willingness to work flexible hours to provide service to range of businesses
• Negotiating skills
• Ability to effectively communicate including listening and persuasive speaking skills and abilities.
• Excellent analytical and critical thinking skills as well as negotiation skills are a must

Description

Experience

• 2-3 years experience in a E-learning training and material writing environment
• System knowledge
• Knowledge of LMS systems – AICC and SCORM

Track Record

Proven success in previous roles

Salary: R216 000 - R300 000 per annum plus benefits