Cisco VoIP Network Engineer at Flight Centre Travel Group

Job description

Job Purpose

The focus of the CiscVoIP Network Engineer is tmake sure that the core network/Voice infrastructure which all employees in Flight Centre Travel Group relies on is tstay up and ensure that the infrastructure is being maintained. Ensuring ndowntime within working hours. The  VoIP Network Engineer is alsresponsible tsupport the application and service desk teams with any system enhancements or installs of systems and programs that has tbe rolled out throughout FCTG.You will be required tbe on afterhours 24/7 standby for a full week. Each 3rd level engineer rotates on a weekly basis, tassist with queries from 1st and 2nd level standby technicians.

Technical skills

• Excellent Communication: Verbal and Written,
• Language: English and Afrikaans,
• Communicate effectively: Be able to communicate clearly and effectively when speaking or communicating tconsultants,
• Documentation and Reporting: Have a good understanding of operational documentation and monthly executive reports.
• IPT Infrastructure
• Very good knowledge of Ciscdevices and Ciscproducts,
• Experience in Data Centre and server room build and architecture,
• Configure of CiscRouters and Switches,
• Good understanding of network monitoring tools,
• Licensing of Ciscequipment and products,
• Maintain IP sheet of all IP addresses.
• Network
• Excellent TCP/IP, WAN, LAN, VLAN knowledge,
• Assist in CiscASA Firewalls,
• Excellent Subneting and Network segregation,
• Very good knowledge on Routing and Switching,
• BGP, OSPF, EIGRP, Trunks, L2, L3, QoS, MPLS, IPSec tunnels VPN, DHCP, DNS, Spanning tree, etc.)
• Design, Manage, Maintain, Implement and troubleshoot of the following:
• Company’s internal LAN and WAN,
• Head office Core Network and DR site (Access, Distribution, Core)
• Troubleshoot networks with ISP and MPLS providers.
• Responsible for network resilience and testing of fail over capabilities in Data Centre’s, HQ, DR site and remote offices. Primary and secondary links and devices.
• Network design and improvements.
• Support Wi-Fi Network, (Rukus AP’s and Zone Director)
• CiscVoice
• Manage, Maintain and troubleshoot of the following:
• Very good understanding of CiscCall Manager v11.5,
• Good understanding of CUCM and UCCX,
• Good understanding of CiscFinesse,
• Very good understand on ISDN, T1 module card configurations. Telkom lines,
• Build of CiscContact centre, new retail stores and support offices,
• Voice number porting, (Telkom DDIs tISP VOIP Services – Call manger),
• Assigning new users and numbers on Call Manager,
• Troubleshooting any phone related issues, calling issues between retail stores, HQ and any other organization,
• Incoming and outgoing calls, on voice router and Call Manger,
• Voice mail modules in remote offices,
• IP Communicator.

Data Centre at HQ and Data Recovery Site:

• Assist in logging calls tSP for maintenance of HQ Data Centre aircon,
• Assist in logging calls tSP for Generator maintenance and UPS system, batteries and Botnets for monitoring and fire depression.
• Logging call tSP for any related changes or request in DR site.
• Citrix, Servers and Applications

Good understanding of the following:

• Microsoft platforms, Server 2008 R2 and 2012,
• Print Servers (Absence)
• Active Directory,
• Citrix, Virtualization,
• Windows 7,8,10,
• Desktop support,
• Applications in general,