Sales Consultant at Avily Health

Job description

What you need to know:

• We're a super cool startup.
• You work independently (Your manager is always there when you need help though).
• Your role and work you will do is meaningful and enjoyable.
• We offer benefits, medical and share incentives.

What we'd like from you:

• You love digital products and services (This is what you'll be selling)
• You're switched on.
• You want to be more than just a number at some company.
• You want to be a sales super hero.

What the role entails:

• As a Sales Consultant, you will be responsible for a specific section of our sales funnel, owning the prospecting and new business development roles, as well be involved with lead nurturing, customer service, handovers and escalations.
• You will also have an opportunity to work at some point in each major area of the funnel, from new client onboarding through to closing your own deals and managing smaller accounts. All this dependent on how quick you learn, and how well you perform in your role.
• Help resolve issues the first time around, promptly escalate unresolved issues as appropriate.
• Ensure high-quality delivery of customer experience across multiple channels (email, calls, etc). Learn – and ultimately become an expert for our Avily sales and Client success team.
• With time, you will use your experience and technical knowledge to guide new clients through the onboarding process, to respond to customer service requests and updates, and to enable resolution and client satisfaction.
• Transfer your knowledge to teammates both formally and informally, all while learning from one another.
• Be responsible for hitting your day-to-day service level, as well as weekly sales targets.
• Ensure service levels are maintained and improved where possible. Be a valuable contributor to the operations function.
• Inject a sense of fun and fulfilment into your team environment.
• At times, you may be required to work closely with other functions, notably Marketing or our Technical Team to improve the service offering across the board.