Operations Manager at SMArt Recruiting, LLC

Job description

Reporting to: Operations and Sales Director Salary: Salary Neg. basic per month (depending on experience and current remuneration structure) Benefits: Medical Aid (50/50 contribution)

Pension / Provident Fund (50/50 contribution)

Job Description

The Operations Manager will oversee all operations departments, to ensure an accurate, expedient and efficient delivery of service to all internal and external stakeholders

Duties/Key Responsibilities

• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Contribute to short and long-term organizational planning and strategy as a member of the management team

EDUCATION

• Bachelor's degree in business, finance or another field relevant to the organization
• RE5 and RE1

Experience, Knowledge And Skills Required

• Sound Knowledge of the financial industry
• Previous experience dealing with a dialer, various system platforms and the integration thereof.
• Experience implementing policy regulations and operational procedures that promote organizational efficiency and internal controls
• Oversee the development of operational strategy in cooperation with the Operations Director and other department managers. Establish and maintain appropriate systems to monitor, evaluate and report on all operational departments
• Excellent computer skills and proficient in excel, word, outlook, and access
• Data analysis
• Excellent communication skills; both verbal and written
• Knowledge and experience in organizational effectiveness and operations management implementing best practices.
• Demonstrated leadership and vision in managing major projects or initiatives.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Open to direction and collaborative work style and commitment to get the job done
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts
• High comfort level working in a diverse environment
• Establish and maintain respectful and good working relationships with all staff.
• Assist with recruitment, screening, hiring and orienting of new recruits
• Other duties as assigned by the Operations Director