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    • Clerk: IL Claims Processor at Assupol Life Company Location

    Posted: May 14, 2021
    Deadline: Not specified
  • Clerk: IL Claims Processor

    Specification Duties & Responsibilities

    • Processing of investment claims
    • Check if the claimant is a correct claimant on the policy
    • Check if the policy is due to be paid on the particular month
    • Verify if all premiums where received
    • Processing maturity, cash provider, cash back, school fund claims within 48hrs of receipt
    • Prepare for claims approval process
    • Liaise with Section Leader where necessary (disputed claims)
    • Liaise and follow up with relevant stakeholders on outstanding claims
    • Refer dispute claims to Section Leader
    • Update the clients details on the system
    • Update AIMS notes
    • Assist walk-in clients
    • Receive claims from walk-in clients (Funeral, Cash Backs, Cash Providers, School funds, Life covers, 4sure and Legacy policies)
    • Assist walk-in clients with any claims submission, queries/complaints
    • Submit claims to clerk administrator to register the claims
    • Liaise with branch offices if they will be receiving outstanding documents from the clients who submitted claims at Head Office
    • Follow up on outstanding investment claims
    • Follow- up on outstanding claims documentation/investigation (All old and new claims received)
    • Update AIMS notes and e-mail branches
    • Do bi-weekly follow-ups on the correspondence
    • Give inputs to Section Leader on the finalization of claims without the outstanding document or to defer a claim
    • Reconcile information received, processed and finalised
    • Compile monthly individual statistics
    • Compile reports as requested by managers
    • Compiling all branch registers month end (Death & Withdrawals), making sure all branches captures claims correctly, making follow ups on a weekly basis, confirming with all branch managers.
    • Compiling all Head Office Registers (Withdrawals and Maturities).


    1. Formal Education

    • Matric
    • Technical/Legal Certification
    • NQF 3 in Insurance (Advantage)
    • Experience
    • 1 years life insurance
    • Knowledge
    • Legislation
    • Life Insurance Industry
    • Long Term Insurance Claims
    • Skills
    • Computer Literacy
    • Communication
    • Analytical
    • Problem Solving
    • Interpersonal
    • Attributes
    • Assertiveness
    • Team Player
    • Attention to detail
    • Planning & Organizing

    Method of Application

    Interested and qualified? Go to to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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