Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 18, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Lets find opportunities together. Lets get it done. As a subsidiary of The Bidvest Group Limited, were an entrepreneurial bank that seeks out the opportunities and market gaps which traditional banking often ignores. By being flexible and nimble, were able to service our customers better than anyone else. How? We understand that no two individuals are ali...
    Read more about this company

     

    Client Liaison Officer

    ABOUT THE POSITION

    • To provide a front-line service to our customers, utilizing knowledge of the Fleet and Asset Division's service offering and that of the customer's business. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures. Central contact point in the management of the contract ensuring superior and consistent service delivery standards are implemented and maintained.

    Qualifications:

    • Matric with Fleet Administrative experience/Fleet Management Diploma/Marketing or Sales Diploma or degree

    Experience:

    • Previous client relationship management
    • 3 - 5 years' experience within the Fleet industry, preferably within Leasing Environment and knowledge of the Road Traffic Act

    FINANCE

    • Cost Containment:
    • Expense management

    Revenue Protection:

    • Scrutinize CIS monthly to ensure all units on lease correctly billed to customers

    CUSTOMER CENTRICITY
    Customer Visitation:

    • All customers met on monthly basis to discuss fleet matters

    Customer Queries:

    • Timeously resolve all customer queries

    Customer Complaints:

    • All complaints logged and resolved within 48 hours with feedback to customers

    OPERATIONAL EXCELLENCE
    License Renewals:

    • Ensure all licence discs are obtained and delivered to customers before licence expiry.

    Change of Ownership:

    • Signed NCO document to be obtained from customer within 72 hours of vehicle being de-fleeted

    MIS (Management Information)*:

    • Preparation of monthly customer reports for discussion with customers

    Odometer Readings:

    • Preparation and presentation of monthly odo file in time for running of variable billing

    Month End Processes:

    • Assist with month end stock taking and reporting

    Documentation Management:

    • Capturing of VIR documents timeously and correctly

    Manage the customer fleet replacement programme

    • Manage customer Request for Quotations and online Quoting Tool
    • Compilation of monthly meeting packs including agenda, minutes of meeting and reports
    • Short Term Rental management at regional level including RFQs, odometer readings, Check sheets and deliveries
    • Management of new vehicle deliveries including accessories, driver training and tracking

    LEARNING AND GROWTH
    Personal Growth:

    • Take ownership for driving own career development
    • Achievement of objectives/milestones set out in the development plan
    • Development of knowledge base and Intellectual Property
    • Broaden skills to ensure greater marketability and value within the bank

    Training:
    Identify any training needs

    • Internal and external customer satisfaction:
    • Turnaround times met with positive attitude, compassion and willingness to assist and all within set timelines
    • Take personal accountability for the resolution of queries, enhancing customer service and experience

    FINANCE
    Cost Containment:

    • Expense management

    Revenue Protection:

    • Scrutinize CIS monthly to ensure all units on lease correctly billed to customers

    CUSTOMER CENTRICITY
    Customer Visitation:

    • All customers met on monthly basis to discuss fleet matters

    Customer Queries:

    • Timeously resolve all customer queries

    Customer Complaints:

    • All complaints logged and resolved within 48 hours with feedback to customers

    OPERATIONAL EXCELLENCE
    License Renewals:

    • Ensure all licence discs are obtained and delivered to customers before licence expiry.

    Change of Ownership:

    • Signed NCO document to be obtained from customer within 72 hours of vehicle being de-fleeted

    MIS (Management Information)*:

    • Preparation of monthly customer reports for discussion with customers

    Odometer Readings:

    • Preparation and presentation of monthly odo file in time for running of variable billing

    Month End Processes:

    • Assist with month end stock taking and reporting

    Documentation Management:

    • Capturing of VIR documents timeously and correctly

    Manage the customer fleet replacement programme

    • Manage customer Request for Quotations and online Quoting Tool
    • Compilation of monthly meeting packs including agenda, minutes of meeting and reports
    • Short Term Rental management at regional level including RFQs, odometer readings, Check sheets and deliveries
    • Management of new vehicle deliveries including accessories, driver training and tracking

    LEARNING AND GROWTH
    Personal Growth:

    • Take ownership for driving own career development
    • Achievement of objectives/milestones set out in the development plan
    • Development of knowledge base and Intellectual Property
    • Broaden skills to ensure greater marketability and value within the bank

    Training:
    Identify any training needs

    • Internal and external customer satisfaction:
    • Turnaround times met with positive attitude, compassion and willingness to assist and all within set timelines
    • Take personal accountability for the resolution of queries, enhancing customer service and experience

    Desired Skills:

    • Attention to detail
    • self confidence
    • Teamwork
    • Adaptability
    • Building relationships
    • Energy and drive
    • Independence
    • Leadership
    • Conscientiousness
    • Advanced Excel skills
    • Verbal And Written Communication

    Desired Work Experience:

    • 2 to 5 years Client / Customer Support

    Desired Qualification Level:

    • Diploma

    Method of Application

    Interested and qualified? Go to Bidvest Bank on www.careerjunction.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Bidvest Bank Back To Home

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

YahoomailYahoomail GmailGmail Hotmail Hotmail