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  • Posted: May 17, 2021
    Deadline: Not specified
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  • Lets find opportunities together. Lets get it done. As a subsidiary of The Bidvest Group Limited, were an entrepreneurial bank that seeks out the opportunities and market gaps which traditional banking often ignores. By being flexible and nimble, were able to service our customers better than anyone else. How? We understand that no two individuals are ali...
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    Engineering Controller

    ABOUT THE POSITION

    • The Engineering Controller function is the inspection and verification of complex repairs and build processes of new and current equipment.

    Service Excellence
    (Customer Service)

    •  Telephone etiquette.

    Clarifies procedures and processes.

    • Promotes consistency.
    • Responsiveness: Speed of responses, reaction and turnaround time.
    • Levels & quality of service delivery as experienced by internal & external customers.

    Internal Customer Relationship

    •  Developing ties with internal departments.
    • Maintain a positive attitude and drive.
    • Effort to forge & maintain quality inter-personal relationships.

    OPERATIONAL EXCELLENCE
    Service Levels

    •  Ensure that all decisions made are in conjunction with the deal parameters and reduce maintenance/repair costs at all times.

    Evaluate and obtain all supplier quotations.

    • Warrantee claims.
    • Goodwill claims.
    • Fleet discount on labour and parts pricing.
    • Quality and control process

    Operational Excellence

    •  Communicate on an on-going basis with all suppliers regarding any changes in completion times, additional services needed and attempt to solve complaints by focusing on solutions, prior to involving your manager.

    Handle breakdowns

    • Differentiation between R&M, abuse or negligence.
    • Knowledge and competency.

    REQUIREMENTS
    Minimum Ideal

    • Qualifications Grade 12 or equivalent.
    • Engineering Diploma
    • Experience Minimum of three years' experience as a qualified motor technician.
    • Experience on commercial vehicles.
    • Experience in MHE.
    • Knowledge, Skills and Abilities Required (Competencies & level of competencies)

    Extremely Punctual.

    • Practical technical knowledge of motor vehicles, HCV as well MHE.
    • Strong Customer care principles.
    • Customer care a priority.
    • Strong knowledge of Microsoft Office and computer skills.
    • Interpersonal skills.
    • Teamwork.
    • Excellent verbal and written communication skills.
    • Excellent telephone skills.
    • Good listener.
    • Adaptability.
    • Initiative and be able to function without supervision.
    • Customer Service.
    • Accuracy/Attention to detail.
    • Planning/Organising ability.
    • Ability to learn.
    • Ability to work under pressure.
    • Bilingual Same as minimum

    Desired Skills:

    • Grade 12
    • Engineering Diploma
    • Motor technician
    • MHE
    • HCV
    • Customer Care
    • Microsoft Office
    • Communication
    • Customer Service
    • Manufacturing

    Desired Work Experience:

    • 2 to 5 years Other Architecture & Engineering

    Desired Qualification Level:

    • Diploma

    Method of Application

    Interested and qualified? Go to Bidvest Bank on www.careerjunction.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Bidvest Bank Back To Home

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