German Speaking Customer Service - Home Based at Simglobal Group (Pty) Ltd

We are looking for all those that are looking for a job that exposes them to international standards in the workplace, a job that gives endless growth opportunities within South Africa and the world at large, great remuneration packages and opportunities to travel the world.

Use your Technical and German language skills and get a job with one of the world’s most significant companies.

Basic Qualifications:

• Able to read, comprehend and understand German.
• Proficient in English both written and verbal skills.
• Matric or equivalent to an NQF 4 qualification
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office applications
• Excellent communication skills (spoken and written)
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

Responsibilities:

• Respond to customer queries via email, chat and telephonically.
• Meets or exceeds the quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanour and portrays the company in a positive light
• Demonstrates an appropriate sense of urgency for reviews and email response times and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond.
• Respond to international customer queries by shopping online via email in English.
• All other duties as assigned.

Remuneration:

• R16 600.00 to R20 000.00 per month CTC
• Over Time worked is paid at 1.5 X the normal hourly rate
• Any hours worked on a Sunday are paid at 1.5 X the normal hourly rate
• Any hours worked on a Public Holiday are paid at 2X the normal hourly rate