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T2 Flex offers answering & scheduling solutions for healthcare systems that lighten the load internally, increase efficiency, and improve the patient experience.
Description
T2 Flex is looking for a Quality Assurance Analyst to provide QA to our agents making outbound sales calls, for a USA Lead Generation project assisting customers with Medicare Enrollment.
The company is based in New York City, time zone 6 hours behind South Africa.
Working hours will be 9am to 7pm EST (South African time 3pm to 1am) with the potential to work to 9pm EST (South African time 3am).
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.
Requirements
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