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  • Posted: Jul 21, 2021
    Deadline: Not specified
  • Momentum is a trusted partner on your journey to financial wellness. We guide you by offering leading advice, products and services. We are committed to helping you fulfill your lifelong financial needs, by providing relevant and unique solutions to suit your budget and individual circumstances. It is our aim to build and maintain enduring relationships by p...
    Read more about this company


    Regional Coordinator

    About the job
    Oversee customer services walk-in centre team to ensure efficient and effective service delivery


    • Matric qualification.
    • A degree in Client Service; Business Management or Marketing
    • 3 years Financial Services experience.
    • 2 years managerial experience (preferred).
    • Knowledge of medical schemes industry will be an added advantage.
    • Ability to work after hours.
    • Ability to travel and in possession of a valid code 08 driver's license.

    Responsibilities and work outputs

    • Induct, teach, coach, mentor, and supervise branch staff to meet and exceed performance standards and enable progression in their career path.
    • Recruit, select and retain high quality branch staff to build capability to meet current and future staffing needs in accordance with member visitation patterns.
    • Ensure the Branch meets and exceeds Voice of Customer (VOC), productivity and quality targets.
    • Adhere to high ethical standards and ensure branch staff comply with SOP's and regulations.
    • Timeously complete all administrative and reporting duties, including staff engagements.
    • Continuously monitor turnaround times, quality standards and resolve issues speedily to enhance and deliver superior customer experience.
    • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
    • Build and maintain relationships with clients and internal and external stakeholders.
    • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
    • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
    • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
    • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
    • Encourage innovation, change agility and collaboration within the team.

    Competencies required

    • Ability to work under pressure while being client centric at all times.
    • Assertive with good Communication skills and the ability to access and use information.
    • Ability to be creative, Innovative and a problem solver with a collaboration and inclusiveness.
    • Self-management and results driven behaviour with attention to details and high level of accuracy.

    Additional Information

    Shortlisted candidates will be subjected to the following statutory checks:

    Qualifications & Character reference

    Method of Application

    Interested and qualified? Go to Momentum on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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