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  • Posted: Feb 28, 2020
    Deadline: Not specified
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    Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
    Read more about this company

     

    Senior Manager Robotic Process Automation (RPA)

    Detailed Description

    Lead the execution of the RPA strategy by working with stakeholders from across the business.

    • Collaborate with senior leadership to define and shape business strategy and approach on automation- RPA, cognitive and AI.
    • Define, design and deploy robotics process automation (RPA) architectural solutions for the business.
    • Define, develop and lead the implementation of new processes, tasks, and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
    • Drive process automation and simplification in line with the business strategy.
    • Develop and maintain trusted relationship with all stakeholders to accurately understand the pain points and develop specific, targeted solutions.
    • Manage the interface between infrastructure and other teams to ensure smooth implementation of solutions.
    • Lead and guide a team to successfully deliver RPA implementations from business diagnostic and opportunity assessment to planning and implementation across a range of business areas.
    • Lead multiple programmes of activity across varied and complex lines of business and provide appropriate management and control of CAPEX and OPEX spend with significant benefits at stake.
    • Bring in perspective of advanced technologies- robotics, machine learning, cognitive computing, to enhance improvement opportunities for business and support senior leadership in determining and achieving long term vision and goals.
    • Develop governance for the RPA development methodology, testing practices/standards, and adoption of all automated processes using RPA tools.
    • Ensure alignment of the right RPA technology with existing architecture and security.
    • Manage RPA vendors including the creation of suitable governance and support model with the vendors.
    • Collaborate across the entire value chain business to exploit efficiencies and economies of scale and ensure a positive customer experience across segments.
    • Leverage a suite of digital capabilities, including data sciences, data analytics to develop and implement fit for purpose RPA solutions.

    Continuous improvement to ensure effective service

    • Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
    • Ensure adherence to organisational policies, practices and procedures.
    • Identify solutions to enhance cost effectiveness and increase operational efficiency.

    Ensure cost efficiency through financial and corporate governance

    • Contribute to the development and implementation of fit for purpose budgets.
    • Manage supplier relationships, and budgets associated with projects.

    Manage quality people practices
     

    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with wider business teams to deliver required service levels.
    • Actively share information with other team members regarding successes, issues, trends and ideas.
       

    Job Requirements

    • Honor's degree in Information Technology (IT) or Systems.
    • 5 – 8 years’ in leading an Information Technology team in the design, development and / or maintenance of technology solutions using IT concepts, strategies or methodologies such as
    • Agile within the General Insurance Industry.
    • 3 – 5 years’ experience in driving RPA projects within an organization.
    • Project management experience would be beneficial
       

    Additional Details

    • Strategic : Is able to understand, identify and acts on broader opportunities in order to drive longer term, value-adding change.Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
    • Customer : Putting the customer at the heart of business decisions and driving to improve value for customers.
    • Collaboration : Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
    • Leading with Influence : Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
    • Innovation : Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
    • Personal Mastery : Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
    • Executing : Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.

    How To Apply

    • ITC
    • Criminal
    • References
    • Qualifications

    Method of Application

    Interested and qualified? Go to Old Mutual South Africa on careers.ominsure.co.za to apply

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