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  • Posted: Oct 26, 2021
    Deadline: Not specified
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    Momentum is a trusted partner on your journey to financial wellness. We guide you by offering leading advice, products and services. We are committed to helping you fulfill your lifelong financial needs, by providing relevant and unique solutions to suit your budget and individual circumstances. It is our aim to build and maintain enduring relationships by p...
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    Service Specialist

    ROLE PURPOSE

    Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

    RESPONSIBILITIES AND WORK OUTPUTS

    • Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.

    • Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.

    • Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.

    • Identify and report process and system failures, suggest enhancements to improve client experience.

    • Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.

    • Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

    COMPETENCIES REQUIRED

    • Writing & Reporting

    • Presenting & Communicating Information

    • Analysing

    • Adhering to principles and values

    • Adapting and responding to change

    • Deciding & initiating action

    • Persuading & influencing

    • Following instructions & procedures

    • Delivering results & meeting customer expectations

     

    EXPERIENCE AND QUALIFICATIONS

    • Grade 12 (Matric)

    • Completed or studying towards a degree or diploma (preferred)

    • 1-2 Years Call Centre experience of customer service principles and practices

    • Proficiency in Afrikaans will be advantageous

    WE'RE LOOKING FOR SOMEONE WITH

    • A passion for service

    • Enjoys interacting with clients and intermediaries

    • Takes accountability for own development

    Method of Application

    Interested and qualified? Go to Momentum on careers.momentummetropolitan.co.za to apply

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