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Momentum is a trusted partner on your journey to financial wellness. We guide you by offering leading advice, products and services. We are committed to helping you fulfill your lifelong financial needs, by providing relevant and unique solutions to suit your budget and individual circumstances. It is our aim to build and maintain enduring relationships by p...
ROLE PURPOSE
Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.
RESPONSIBILITIES AND WORK OUTPUTS
Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.
Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
Identify and report process and system failures, suggest enhancements to improve client experience.
Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
COMPETENCIES REQUIRED
Writing & Reporting
Presenting & Communicating Information
Analysing
Adhering to principles and values
Adapting and responding to change
Deciding & initiating action
Persuading & influencing
Following instructions & procedures
Delivering results & meeting customer expectations
EXPERIENCE AND QUALIFICATIONS
Grade 12 (Matric)
Completed or studying towards a degree or diploma (preferred)
1-2 Years Call Centre experience of customer service principles and practices
Proficiency in Afrikaans will be advantageous
WE'RE LOOKING FOR SOMEONE WITH
A passion for service
Enjoys interacting with clients and intermediaries
Takes accountability for own development
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