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  • Posted: Apr 28, 2021
    Deadline: Not specified
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    iCrypto enables organizations to eliminate risks such as Identity Theft, Access Breaches, Data Breaches, Ransom Attacks, and more, while enforcing compliance through a low friction patented mobile-centric technology leveraging device/network biometrics and tokenized identity. Providing true biometrically-tied identity of participants in any workflow, and be...
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    Software Technical Support

    About the job
    Technical Support to Software Users

    • Handle Support calls from users who are experiencing technical issues with software product or operation thereof.
    • Assist users in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
    • Complex Problem Resolution.
    • Close Support calls effectively with users being able to continue work

    Assist with Software Analysis and Development inputs

    • Root Cause Analysis. Work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
    • Analyze all aspects of the software and make suggestions to help avoid issues

    Reporting, Technical Documents, Manuals, Training

    • Issue Tracking and Reporting.
    • Document clearly any software issues, to assist with visibility and learnings.
    • KPI monitoring and reporting.
    • Make written recommendations to improve technical support tools and processes.
    • Provide updates to user manuals
    • Provide ad-hoc training to users

    Method of Application

    Interested and qualified? Go to iCrypto, Inc. on www.linkedin.com to apply

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