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  • Posted: Jun 8, 2021
    Deadline: Not specified
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  • Lets find opportunities together. Lets get it done. As a subsidiary of The Bidvest Group Limited, were an entrepreneurial bank that seeks out the opportunities and market gaps which traditional banking often ignores. By being flexible and nimble, were able to service our customers better than anyone else. How? We understand that no two individuals are ali...
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    Tech Admin

    ABOUT THE POSITION

    The Technical Administrator will be responsible for downtime management, SLA reports administration, Rebill Management and deal with supplier delays and monitoring where incidents will be in breach of SLA and advise the agent to action or escalate to supervisors.

    CUSTOMER CENTRICITY

    • Service Excellence:
    • Telephone etiquette
    • Clarifies procedures and processes
    • Promotes consistency
    • Responsiveness: Speed of responses, reaction and turnaround time
    • Levels & quality of service delivery as experienced by internal & external customers

    Internal Customer Relationship:

    • Developing ties with internal departments.
    • Maintain a positive attitude and drive.
    • Effort to forge & maintain quality inter-personal relationships.

    OPERATIONAL EXCELLENCE

    • SLA Management:
    • Accuracy, Controls, and Policy Compliance.
    • Improve Efficiency or Timeliness.

    Operational Excellence:

    • Accomplishing tasks through concern for all areas involved, no matter how small, showing concern for all aspects of the job, accurately checking processes and tasks, maintaining watchfulness over a period of time.

    Experience:

    • Minimum of three years' experience in an administrative environment with Technical experience.

    Desired Skills:

    • Ability to remain punctual
    • Strong Customer care principles
    • Excellent professional written and verbal communication skills
    • Analytical thinker
    • Strong knowledge of Microsoft Office and computer skills
    • Interpersonal Skills
    • Ability to work in a team
    • Adaptability
    • Ability to plan and organize
    • Ability to take initiative and function without supervision
    • Strong customer service
    • Exceptional attention to detail and accuracy
    • Ability to learn
    • Ability to work under pressure
    • Bilingual

    Desired Qualification Level:

    • Grade 12 / Matric

    Method of Application

    Interested and qualified? Go to Bidvest Bank on www.careerjunction.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Bidvest Bank Back To Home

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