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  • Posted: Nov 1, 2021
    Deadline: Not specified
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  • Lets find opportunities together. Lets get it done. As a subsidiary of The Bidvest Group Limited, were an entrepreneurial bank that seeks out the opportunities and market gaps which traditional banking often ignores. By being flexible and nimble, were able to service our customers better than anyone else. How? We understand that no two individuals are ali...
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    Technical Admin

    ABOUT THE POSITION

    KEY PERFORMANCE AREAS (KPA's) AND KEY PERFORMANCE INDICATORS (KPI's)
    CUSTOMER CENTRICITY
    Key Performance Area (KPA) Key Performance Indicator (KPI)

    • Service Excellence

    Desired Skills:

    • Computer Skills
    • Microsoft
    • Attention to detail
    • Accurate
    • communication skills.
    • Interpersonal Skills
    • Customer Skills
    • work independently
    • team work

    About The Employer:

    KEY PERFORMANCE AREAS (KPA's) AND KEY PERFORMANCE INDICATORS (KPI's)
    CUSTOMER CENTRICITY

    • Key Performance Area (KPA) Key Performance Indicator (KPI)
    • Service Excellence

    Service Excellence

    •  Telephone etiquette.
    •  Clarifies procedures and processes.
    •  Promotes consistency.
    •  Responsiveness: Speed of responses, reaction and turnaround time.
    •  Levels & quality of service delivery as experienced by internal & external customers.

    Internal Customer Relationship

    •  Developing ties with internal departments.
    •  Maintain a positive attitude and drive.
    •  Effort to forge & maintain quality interpersonal relationships.

    OPERATIONAL EXCELLENCE
    Key Performance Area (KPA) Key Performance Indicator (KPI)
    Maintenance Fund

    •  Accuracy, Controls, and Policy Compliance.
    •  Improve Efficiency or Timeliness.
    •  Capturing and approval of all supplier invoices.
    •  Adhere to approval limits.

    Operational Excellence

    •  Accomplishing tasks through concern for all areas involved, no matter how small, showing concern for all aspects of the job, accurately checking processes and tasks, maintaining watchfulness over a period of time.

    REQUIREMENTS (What is required to perform the Essential Duties)
    Minimum Ideal

    • Qualifications Grade 12 or equivalent. Same as minimum
    • Experience Minimum of three years' experience in an administrative environment with Technical experience. Same as minimum
    • Knowledge, Skills and Abilities Required (Competencies & level of competencies)

    Minimum Ideal

    •  Extremely Punctual.
    •  Strong Customer care principles.
    •  Customer care a priority.
    •  Strong knowledge of Microsoft Office and computer skills.
    •  Interpersonal skills.
    •  Teamwork.
    •  Excellent verbal and written communication skills.
    •  Adaptability.
    •  Initiative and be able to function without supervision.
    •  Customer Service.
    •  Accuracy/Attention to detail.
    •  Planning/Organising ability.
    •  Ability to learn.
    •  Ability to work under pressure.
    •  Accurate.
    •  Bilingual Same as minimum

    Method of Application

    Interested and qualified? Go to Bidvest Bank on www.careerjunction.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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