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Apliman is a leading telecom solution provider offering Unified Solutions with unlimited set of services to mobile operators across Africa, Middle East, and Asia. Since 1990, we have mastered the ability to connect our customers efficiently at the most affordable costs and in the simplest ways by effectively utilizing operator networks. By strivi...
About the job
We are looking for eager and experienced Technical Consultant who are motivated to perform the following services in South Africa or such other countries in the African continent that may be determined from time to time by APLIMAN in writing on a project by project basis
Diagnose, update and fix APLIMAN’s customers (“Customer(s)”) issues remotely, along with providing Online Chat and phone support and guidance.
Diagnose and resolve issues related to hardware problems, software configuration issues, and Step by Step debugging in addition to Operating system and network configuration errors.
Ensure that Customer requests are documented, tracked and resolved in a timely manner to maintain Customer satisfaction and escalate urgent problems requiring more in-depth knowledge.
Taking ownership of technical issues, and go back to the support team leader or manager to resolve more advanced issues when necessary
Resolve escalated Customer complaints without the need for APLIMAN’s team lead intervention
Document troubleshooting and problem resolution steps
Find temporary solution for emergency cases.
Provide System Training related to Apliman Products.
Be involved in the process of the Installation preparation before going on Site.
Clarify completion criteria for each deliverable and develop acceptance
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