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  • Posted: Jan 29, 2020
    Deadline: Not specified
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    Smart Helpers Center is so much more than just an agency. We are a company dedicated to improving the domestic services industry in South Africa. Our mission is to revolutionize the support systems available to both helpers and employers by formalizing helpers training, advising on domestic employment related matters and providing a safe recruitment platf...
    Read more about this company

     

    Training Placement Officer

    Responsibilities:

    • Using the company communication media (Face to face appointment at the office, office phones, website, emails, social media platforms…) to manage relationships with learners, clients, training partners and other service providers.
    • Achieve lead conversion rate targets
    • Advise prospect learners, clients and other stakeholders on benefits of using our brand.
    • Explain company processes to all enquiring stakeholders
    • Registration, management and support of online clients’ profiles
    • Managing training and placement schedules efficiently and effectively and preventing booking conflicts
    • Overseeing all aspects of learners’ processes from initial contact to certification hand out: Retention, registration, payment options, vetting, training at the office, industry in-service training, certification
    • Overseeing all aspects of clients’ processes from initial contact to placement satisfaction report: Retention, registration, needs assessment, placement, payment, satisfaction reporting
    • Facilitate training as per content developed by the company
    • Keep up to date with industry best practices and provide recommendations to the company
    • Review company internal processes on a regular basis and suggest optimization solutions
    • Keep management informed by reporting on business activities according to company reporting policies

    Minimum Requirements:

    • Matric (Grade 12) qualification
    • At least 2 years working in the Hospitality industry or in Customer service
    • Formal or informal knowledge of housekeeping and childcare fundamentals
    • Ability to transfer knowledge through training facilitation
    • Administrative experience
    • Good computer skills (office tools: Outlook, Word, PowerPoint, Excel; social media, websites…)
    • Excellent English and Zulu verbal and written communication skills.

    Other Requirements:

    • Desire to be proactive and create a positive experience for others.
    • Pinpointing existing programs or formulating bespoke courses for use.
    • Encouraging respect for ideas voiced during facilitation.
    • Tracking and conveying attendees' engagement to applicable figureheads.
    • Respectful, astute, and accommodating
    • Ability to provide polite and professional assistance to colleagues and stakeholders

    Skills:

    • Accentuated client care
    • Extreme attention to detail
    • Ability to persuade and sell
    • Ability to work independently with minimum supervision
    • Communication and interpersonal skills
    • Problem solving and creative thinking
    • Strategic and consultative selling
    • Eye for business opportunities

    The following will be an advantage:

    • Degree, diploma or other qualification in Hospitality
    • Completion of a recognized Facilitator, Assessor or Moderator program

    Method of Application

    Interested and qualified? Go to Smart Helpers Center on www.linkedin.com to apply

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