Transactional Banking Service Specialist at Momentum

ROLE PURPOSE

To support clients with queries relating to the Multiply Money Product. Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner. Research, follow-up and resolve client enquiries and problems through effective engagement with clients, intermediaries, product specialists, operations areas, and other internal or external staff in a timely and professional manner. Adhere to regulatory requirements as may be required from time to time.

RESPONSIBILITIES AND WORK OUTPUTS

• Attend to calls and email queries from clients within the required SLA's

• Provide 1st level support to clients on their Multiply Money products and ensure that all escalated queries are followed up and responded to within the required SLA.

• Take ownership of queries received and ensure resolution.

• Attend all training as will be required to from time to time and take ownership of self-development.

• Be a team player and assist members of team as and when they require.

COMPETENCIES REQUIRED

• Business acumen

• Client/stakeholder commitment

• Drive for results

• Leads change and innovation

• Collaboration

• Impact and influence

• Self-awareness and insight

• Diversity and inclusiveness

EXPERIENCE AND QUALIFICATIONS

• Matric/Grade12 (Accounting and Mathematics as subjects)

• Computer literacy in MS Office essential

• 1 year experience in a banking environment (Preferred)

• 2 years' Call Centre experience with proven knowledge of customer service principles and practices

• Meet current performance standards