AddressThe Courtyards - Block 3, 32 Peter Place, Lyme Park, Bryanston, 2060 Johannesburg, South Africa
About Ocular Technologies
Ocular Technologies exists as a turnkey Communications Solutions Provider in Africa, including everything from Contact Centre Technologies, Speech- and Biometric-driven Enterprise Applications to Social Media Integration and Resource Management. Our market focus is the convergence of voice and data ... read moreon the enterprise market in Africa, and the impact of efforts to unify various communications modes within business processes, utilizing the Contact Centre as the core of the the customer-facing channels into the enterprise.Established in 2003, the company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. With a reputation of in-house excellence and capability, its portfolio has now expanded from the contact centre industry to include emerging technologies that centre on enhancing the customer experience and delivering consistent ROI. The solutions we provide include Contact Centre Interaction Management and Optimisation platforms; Microsoft Lync, SharePoint and Dynamics deployments; social media monitoring and tracking; and cloud-based services and solutions such as Skype For Business, Office365, O!Connect Hosted Contact Centre, O!Contact Cloud Self-Service and OcularWired Managed Workforce Optimisation. Ocular Technologies is 100 percent black owned and complies with the South African Broad-Based Black Economic Empowerment (B-BBEE) guidelines as a Level 1 Contributor with a procurement recognition level of 165 percent.
Job description
GENERAL SCOPE & SUMMARY
Provide remote technical and application problem resolution and escalation assistance related to Aspect products.
Diagnose, troubleshoot, rep
