After Hours Support Specialist at Paycorp Holdings

The responsibilities of the position include:

Daily Checklist

Morning Operations

• Check and resolve outstanding failures/issues from previous day's Batch/Schedule Processing
• Check all network connectivity on Interchanges
• Check if Visa and Mastercard downloads were successful
• Check if there are rejections from Mastercard
• Check delivery of reports to External entities and Local Banks
• Check delivery of reports to Internal departments
• Check delivery of extracts
• Run Daily Stats Reports
• Check queues on all sink nodes for stuck advices. Problems must be reported. If trans aborted, keep a record of tran numbers

Handover to After-Hours Support

• Inform AH Support of changes that are taking place for the next 24 hours or weekend
• Inform AH Support of issues that are not resolved

Weekly Checklist

Monday

• Check Weekend Normalisation
• Check Database Backups
• Check Weekend Visa and Mastercard downloads
• Check Weekend Report and Extracts
• Run Terminal Access Fee and Profile validation scripts

Tuesday

• Change controls to be logged before CAB Meeting

Friday

• Change controls to be logged before CAB Meeting
• Check change controls for weekend impacts (External and Internal)

Monthly Checklist

First Week

• PASA Bin list updates and maintenance
• Access Fee update and maintenance
• Create Uptime Stats Monthly Report
• Create Access Fee Monthly Report

In order to be considered for the position, the following Technical requirements must be met:

• Working hourse will be Monday to Sunday 18h00 to 06h00 as per roster

Technical Skills Required:

Database administration

• Basic T-SQL Query skills
• Basic SSMS skills
• Know how and where to check SQL Jobs and rerun

Application Support

• A+, N+ certification
• Knows how to access Event Viewer
• Troubleshooting skills
• Check daily Cash Monitor jobs
• Basic T-SQL Skills for troubleshooting skills.

Network Support

• Ability to monitor Solarwinds dashboard
• Understand alerts

Server support

• Monitor SCOM dashboard
• Monitor Veeam dashboard
• Basic OS troubleshooting skills
• Restart OS through VMWare if necessary

Behavioural Competencies:

• Planning & Organising
• Communication & Impact
• Customer Focus
• Problem-solving
• Initiating Action
• Contributing to Team Success
• Work Standards
• Passion & Attitude
• Continuous Learning
• Industry and Business Knowledge
• Driving for Results
• Adaptability
• Coping with stress / change