Area Manager at TFG (The Foschini Group)

Your key areas of responsibilities will include:

• Overseeing a number of Jewellery stores by partnering with different stakeholders, including operations, store and support teams to achieve  business results
• Ensure a culture of exceptional customer service is consistently achieved by implementing and monitoring our customer experience strategy and standards within the area
• Achieving business results by driving and analysing store performance, maximizing traffic trends, and holding teams accountable to deliver on KPI’s – including  turnover, new accounts and rewards programmes
• Optimise business results by effectively managing stock and operational campaigns                           
• Lead, inspire and motivate a team that consistently focuses on our brand, execute all operational functions and run fiscally responsible stores.
• Recruit,  develop, manage and coach high-performing teams who achieve business results
• Be a Brand Ambassador to drive brand awareness and build customer loyalty

Personal attributes and experience:

• Proven experience operating  at an Area Manager level (minimum of 1 year)
• Ability to manage a number of store operations within an area
• Ability to build and maintain strong, business partnerships with leaders at all levels.
• A leader who develops, inspires, motivates and drives high performing teams
• Ability to link competitive trends in order to influence business partners and share key product and market opportunities
• Skilled problem-solver who applies rigorous logic and methods to find meaningful solutions
• Ability to communicate effectively at all levels.
• Passion for delivering exceptional customer service
• Leads with integrity
• Adaptable and able to manage change effectively
• Ability to work a flexible schedule to meet the needs of the business including weekends