Business Analyst at Metropolitan

Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative and automation solutions to enable business objectives.

REQUIREMENTS

• Robotic Process Automation (RPA) Business Analyst Foundation
• Business Analysis certification (e.g. BABOK, CBAP)
• Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.)
• IT methodology (e.g. Agile, Waterfall, etc.)
• Business acumen
• Basic understanding of process improvements and Lean principles
• 3-5 Years’ Business Analysis or related experience (e.g. Testing or Business Systems Analysis)
• Experience in automation, solution testing and verification
• Financial services experience will be beneficial
• Experience in working with cross-functional project teams will be beneficial

RESPONSIBILITIES AND WORK OUTPUTS

• Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
• Analyse and understand the business’ requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.
• Contribute to translating the business goals into design in line with systems architecture.
• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

COMPETENCIES REQUIRED

• Examining Information
• Documenting Facts
• Interpreting Data
• Adopting Practical Approaches
• Exploring Possibilities
• Articulating Information
• Challenging Ideas
• Meeting Timelines