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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
What will you do?
Santam’s Commercial Underwriting Business Unit has a vacancy for a Business Manager: Integration. The successful incumbent can be based anywhere in South Africa.
This successful incumbent will work closely with all Product Owners and may act as proxy Product Owner if needed, to ensure that Commercial Underwriting’s underwriting and business integration, change initiatives are closely managed to meet the required objectives and outcomes.
The core responsibilities of this role are ensuring Commercial Underwriting business initiative requirements are met, systems releases are managed across all stakeholders and affected areas, with clear communication, training, project management and administration for each specified initiative.
This role will also be responsible to advocate the business vision to a large stakeholder group.
What will make you successful in this role?
Business Requirements
Contributing to all requirements, design and review sessions
Contributing to key requirements, design and review sessions, particularly where aspects of the solution being considered address key elements of the business vision Identifying and owning business-based risk
Defining, and approving changes to, the high-level requirements in the Prioritised Requirements List, i.e. any change that affects the baselined scope or significantly alters the balance of priorities
Working with the Business Analyst to evaluate the technical options and decide the best way to turn the high-level business requirements into a technical solution
Ensuring the requirements defined are of good quality and are analysed and managed appropriately
Ensuring the non-functional requirements are achievable and subsequently met
Taking responsibility for tracking business requirements through to business acceptance
Ensure through communication with Underwriters throughout the process and obtaining their sign off where needed
Release management
Providing the business perspective for all day-to-day solution development decisions
Providing day-to-day assurance that the solution is evolving correctly
Managing practical aspects of the transition of the solution into live use
Ensuring that the business and organisational implications of day-to-day evolution of the solution are properly modelled and thought through
Ensuring the impact of business decisions is reviewed in the context of the project
Ensuring the business and technical components of the solution collectively provide a cohesive whole for the business
Liaising with the Manager: Business Integration in organising support for the solution through implementation into live use
Managing practical aspects of the transition of the solution into live use
Ensure through communication with Underwriters throughout the process and obtaining their sign off where needed
Project Management and Project Administration
Documenting the business vision for the project
Monitoring progress of the project in line with the business vision
Contracting business resources to be available to the project as needed
Empowering the business roles within the Solution Development Team, to appropriate levels, within their responsibilities
Advising on and coordinating each team’s approach to estimating
Promoting appropriate standards of best practice
BAU Testing
Organising, planning and controlling business acceptance testing of the solution
Providing the detail of business scenarios to help define and test the solution
Ensure sign-off of UAT by Underwriting team / change requestors.
Communication and Training
Supporting and facilitating unambiguous and timely communication between business and technical participants in the project
Managing development, distribution and baseline approval of all communication related to business requirements and their interpretation, with particular focus on ensuring the prioritised requirements list is kept up to date, as the detail expands and evolves
Working with the Manager: Business Integration and the Solution Development Team to formulate and communicate solution options
Taking responsibility for the creation of the business user and support documentation for the ultimate solution (this responsibility may be delegated, for example to a specialist such as a Technical Author, but the ultimate responsibility remains with the Business Integration specialist)
Communicating with other users, involving them as needed and getting their agreement
Communicating and promoting the business vision to all interested and/or impacted parties
Promoting the translation of the business vision into working practice, i.e. ensuring full business adoption of the solution created by the project
Owning the wider implications of any business change from an organisational perspective
Ensuring collaboration across stakeholder business areas within the scope of the project
Ensuring stakeholders in the Deployed Solution are properly trained and supported by reviewing the training material, -plan and stakeholder map
Business Vision
Assisting the Manager: Business Integration in the formulation and promotion of the business vision, as appropriate
Modelling the organisation’s current and future state in the area of the solution and identifying opportunities, risks and impacts
Working with the project-level roles in formulating the Business Case and organising Benefits Assessments
Qualifications and Experience
Relevant tertiary qualification in Project Management
Agile Certification is essential
5 to 10 years insurance experience, ideally in commercial insurance
FAIS 60 credits
Project management and system implementation management work experience
Competencies
Drives Results
Cultivates Innovation
Client Focus
Flexible and Adaptable
Collaborates
Interpersonal Savvy
Decision Quality
Plans and aligns
Optimizes Work Processes
Change Management
Project Oversight
Reporting and Administration
Quality and Compliance
Knowledge and Skils
Excel
Underwriting
Financial
Legacy systems
Guidewire
Business Objects
Qlikview
Qliksense
Newsstand
Microsoft Cognos
DHIC (DataHub InfoCenter)
Attention to detail
Pragmatism
Problem solving
Strategic thinking
Systems thinking
Navigating ambiguity
Effective communication
Demonstrating courage and grit
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.
Who are we:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve
Closing Date: 02 August 2021
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