Change and Release Manager at CSG

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. We simplify the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. We are the trusted partner driving digital transformation for leading global brands.
We are currently looking for a Change & Release Manager to provide services to a Johannesburg based customer.
This position will be responsible for providing the technical leadership and coordination of all release / deployment management activities, processes, and planning within the delivery team, and will be a key interface between the various development, testing, and operational teams.
Release and deployment management is a critical area as it is only through effective software delivery that we as a company are able to meet the market demands of our customers in a timely manner.

Position Details

• Incumbents may be responsible for all or several of the following activities:
• Assists in the identification and analysis of the external client’s technical requirements.
• Under supervision at first, manage release promotions (including core upgrades) from development through to UAT.
• Effectively communicates with customer/end user, including efficient response in trouble shooting and escalation when necessary.
• Produces and maintains documentation according to standards.
• Adheres to Intec software development standards and procedures.
• Forward Plan the release windows and cycles across a portfolio.
• Manage and highlight risks and resolve issues that affect release scope, schedule and quality.
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
• Manage relationships and coordinate work between different teams at different locations.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Produce Deployment, Run Books and Implementation Plans.
• Weekly Release Reporting or as is required.
• Communicate release details and schedules to the Business as required.
• Negotiate, plan and manage all release activities.
• Work with release engineers to understand impacts of branches and code merges.
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Research new software development and configuration management methodologies and technologies.