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  • Posted: May 26, 2020
    Deadline: Not specified
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    Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
    Read more about this company

     

    Client Services Consultant

    Detailed Description

    • Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
    • Telephonically take customer through the service process.
    • Finalise calls at point of contact, where possible.
    • Deal with all customers in a professional manner in strict accordance with Surewise & iwyze values and standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the Surewise & iwyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
    • Be personally responsible for reaching set targets.
    • Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations.
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints
    • Gather feedback on customer satisfaction and report to the relevant party
    • Proactively suggest improvements in customer service and relations where applicable.
    • Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Adhere to agreed processes in order to deliver targeted operational results.
    • Continuously strive to enhance and improve the Human Resources processes.
    • Represent and market this process internally to peers and clients.
    • Identify and report on Human Resource process issues
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.
    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with the Human Resources team to deliver required service levels.
    • Actively participate in the Human Resources team to ensure functional balanced scorecard objectives are achieved.
    • Ensure achievement of own performance objectives.
    • Actively share information with other team members regarding successes, issues, trends and ideas.
    • Actively participate in own professional development and career path.
       

    Job Requirements

    • Grade 12
    • Relevant Post matric qualification an advantage
    • Appropriate Insurance Qualification
    • Fais Complaint
    • RE
       

    Additional Details

    • 2 year Short Term Insurance and/orCall Centre experience
    • Computer literate, preferably with call centre software.

    Method of Application

    Interested and qualified? Go to Old Mutual South Africa on careers.ominsure.co.za to apply

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