This role is an ‘internal’ voice of the client, understanding client queries, seeking clarity where needed and resolving client constacts within acceptable times and agreed quality. The Cleint Services Consultant uses skills and collaboration to resolve client contacts, ensuring every contact is met with a warm response and quality solutions are provided.
The Client Services Consultant is highly resilient and focused on exceeding client expectation and turning all contacts into a memorable experience. All clients being Raving Fans is the vision of the Client Services consultant who is a brand ambassador that does not leave any query unattended and ensures ownership and feedback are top priorities in servicing and delighting clients.
Purpose of the role:
Works within pressurized circumstances across teams to ensure client contacts and queries are understood and responded on appropriately. The Client Services Consultant plays a crucial role in achieving Raving Fans through:
Requirements of the role:
Outcomes of the role:
Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love
Join our happy subscribers