Community Manager at Anheuser-Busch InBev Africa

Community Manager

ABInBev's mission is to bring people together for a better world. Since 1852, the company has brought great-tasting, high-quality beer to the masses, making its name synonymous with quality, innovation, and flavor. Now, we’re shaking things up by bringing creative talent in-house. By harnessing our strengths in data, analytics & social listening, and adding creative storytelling and production capabilities to the mix, we’re changing the game!

The key purpose of the Community Manager responsible for managing and handling communications in both directions. Community Managers are involved in various activities such as communications, PR, social media, events, and content creation. We are looking for a qualified Community manager to join our marketing team.

 If you are a self-driven and ambitious tech-savvy professional, we would love to meet you! We are expecting you to be experienced in social media, PR and promotional events. Ultimately, you should be able to act as the face and voice of our brands and manage all community communications in a professional and engaging manner. 

• Respond to customers in a timely manner
• Monitor, track and report on feedback and online reviews
• Coordinate with Marketing, PR and Communications teams
• Liaise with Development and Sales departments
• Respond to customers in a timely manner
• Build relationships with customers, industry professionals and journalists
• Stay up-to-date with digital technology trends
• Generate list of brand advocates and lovers
• Managing of competitions and online giveaways
• Live event coverage

Key requirements:

• Matric
• BSc degree in Marketing or relevant field 
• 5 + years in community management
• Live coverage experience
• High understanding of social media and the platforms
• Proven work experience as a community manager or similar role
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Knowledge of online marketing
• Attention to detail, critical-thinker and problem-solver