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  • Posted: Feb 20, 2020
    Deadline: Not specified
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  • YPO is the global platform for chief executives to engage, learn and grow. YPO members harness the knowledge, influence and trust of the world’s most influential and innovative business leaders to inspire business, personal, family and community impact. Today, YPO empowers more than 24,000 members in more than 130 countries, diversified among industri...
    Read more about this company

    Contract Renewal Specialist (remote work)

    Position Title:  Renewal Specialist

    Department: Membership

    Location: UK, Spain, South Africa - remote work

    Type: 6 month contract

    POSITION PURPOSE

    Support 24/5 phone support for YPO members going through annual renewals process. Provide timely and memorable customer experience for YPO members. Leverage knowledge of customer service best practices, Salesforce, general browser platforms as well as renewal frequently asked questions.      

    PRIMARY RESPONSIBILITIES

    • Manage large amounts of incoming calls and emails
    • Identify and assess customers’ needs to ensure timely resolution and satisfaction
    • Provide accurate, valid and complete information using technology tools, training material and available resources
    • Meet team customer service targets and call handling SLAs
    • Handle member complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions in Salesforce
    • Follow communication procedures, guidelines and policies

    EXPERIENCE/BACKGROUND

    • Familiarity with CRM systems and practices; Salesforce preferable
    • Strong phone contact handling skills and active listening
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • Ability to interact w/ CEO level customers
    • Bilingual in English and Spanish and/or Portuguese highly valuable

    SKILLS

    • Customer Service
    • Phone Skills
    • Computer Skills
    • Problem analysis and problem-solving
    • Listening Skills
    • Ability to Work Under Pressure
    • Positive Attitude
    • Documentation Skills

    EEOC

    YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.

    Method of Application

    Interested and qualified? Go to YPO on careers-ypo.icims.com to apply
  • Send your application

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