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  • Posted: August 9, 2019
    Deadline: Not specified
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  • The way communications is changing the world is one of the most significant forces of our time. And we believe the business we’re in is transforming the future for the better. When we laid the first telephone lines, we started a technology revolution. These days, life and work is built around being connected. That’s why we never stop improving ...
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    Customer Advisor

    The role is to provide Technical support for LAN/WAN/IPT issues which is customer focused, and able to manage customer expectations while adhering to defined SLA/KPI.  

    What you'll be doing

    • Responsible for managing the LAN/WAN issues for customer within MTTR
    • Needs to coordinate with various stake holders Internal and external to progress reported problems, known caveats, newly available features, software upgrades etc.
    • Is responsible for KCI for Technical issues faced by the customer.
    • Be part of Technical Bridge calls till resolution.  
    • Implementation of Incident driven emergency changes.

    We'll also need to see these on your CV

    • WAN – Good working knowledge of WAN Protocols – BGP/OSPF/EIGRP/GRE/IPsec/QoS
    • LAN – Good working knowledge of Layer2 & Layer 3 switching, hands on experience on 6500, 4500 & 3750 series of switches.
    • Should have knowledge of Stacking, VSS concepts.
    • Good working experience on Redundancy Protocols HSRP, VRRP.
    • Good troubleshooting skills with ISP/Service Providers for Circuit related problems.
    • Should have good and effective communication skills.
    • Experience on Cisco Wireless and IP Telephony will add more advantage


    • CCNA
    • CCNP Adv**


    • Min 3 – 4 years technical support experience.
    • Min 1 – 2 years work exp handling L2 technical queries.
    • Experience LAN, WAN, IP Telephony, Wireless.
    • Good communication skills, written & verbal

    Method of Application

    Interested candidates please share your resume on mandeep.phogat@bt.com

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