Customer Care Representative at Firmenich

Key Responsibilities

• To coordinate daily Supply Chain (regular and exceptional) activities between customers and Firmenich
• To understand customers Supply Chain model and propose continuous improvement.
• Provide support to Commercial and Supply Chain Projects.
• Follow up and coordinate with shipping departments for all documents required as per customer’s instructions or letter of credits
• Organize Visit for major clients with adequate business review, performance review and inventory of existing consignment stock.
• Solve customer supply chain issues to ease deliveries requirements

We Value

• Computer literacy (fluent in Excel, Word, Power Point, SAP)
• Commercial and/or Supply Chain studies preferred
• Ability to develop and maintain good working relationship with clients (mainly back office)
• Team player, able to work with many different functions and people
• Organization and rigor
• Ability to work under pressure

We Offer

• Entry to exciting and inspiring world of perfumes and taste
• Culture that values diversity where people are at the heart of the company
• Opportunity to work for a company that cares about environment and sets and achieve ambitious sustainability objectives
• Dynamic working environment
• Opportunity to gain valuable work experience in the field of food science