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Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries. CHEP provides equipment pooling which is the shared use of high quality standard pallets and containers by multiple customers. Pooling is a strateg...
As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organisation with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit https://careers.brambles.com/
Function/Department : Customer Service – Customer Contact Team
Position Title & Location : Customer Contact Co-ordinator, JHN (Clearwaters) on Contract for 2 year
Position Purpose :
Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base
Major/Key Accountabilities :
Responsibilities include:
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure the recommendations are adhered
Accurate processing of client requests on Siebel
Electronic System Support to local client base
Manage the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Serve as backup for TEMS and other staff within the team
Assist in any other task as delegated by management.
Scope : Support service for customers and the business in Africa.
Qualifications :
Experience :
Skills and Knowledge :
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