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  • Posted: Mar 20, 2020
    Deadline: Not specified
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    Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries. CHEP provides equipment pooling which is the shared use of high quality standard pallets and containers by multiple customers. Pooling is a strateg...
    Read more about this company

     

    Customer Contact Co-ordinator on Contract

    As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organisation with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit https://careers.brambles.com/
     

    Function/Department : Customer Service – Customer Contact Team

    Position Title & Location : Customer Contact Co-ordinator, JHN (Clearwaters) on Contract for 2 year

    Position Purpose :

    Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base

    Major/Key Accountabilities :

    Responsibilities include:

    • Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues

    • Customer account reconciliations

    • Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager

    • Identification and Investigation of credit equipment balances

    • Analysis and resolution of suspended movements

    • Investigate and resolve queries from the business & customers

    • Follow up with customer and business to ensure the recommendations are adhered

    • Accurate processing of client requests on Siebel

    • Electronic System Support to local client base

    • Manage the helpdesk function (if applicable)

    • General office administration such as switchboard, filing and other duties

    • Participate in Team Projects

    • Serve as backup for TEMS and other staff within the team

    • Assist in any other task as delegated by management.  

    Scope : Support service for customers and the business in Africa.

    Qualifications :

    • Matric & a Diploma Essential. Preferably studying towards a business related degree.
    • Manual Drivers License

    Experience :

    • 3-5 years Basic Accounts & Reconciliation, including general office duties
    • 3 years Customer Service Experience

    Skills and Knowledge :

    • Analytical Skills
    • Excellent communication skills at all levels
    • Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.
    • Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

    Method of Application

    Interested and qualified? Go to CHEP on www.linkedin.com to apply

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