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  • Posted: Sep 8, 2020
    Deadline: Not specified
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    Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop, Claire's and Musica, the group has over 795 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 473...
    Read more about this company

     

    Customer Insights Coordinator

    Job Purpose:

    • To extract, analyze and interrogate customer data and campaign results.

    Job Objectives:

    • To perform customer data reporting according to specified criteriaTo set up and manage campaigns in the campaign management system
    • To interpret and report back to key stakeholders on campaign initiatives in line with agreed timings
    • To perform analysis on supplier funding for campaigns and provide feedback to the business for billing purposes
    • To do various ad hoc analysis as required by the business

    Knowledge:

    • Understanding of retail campaigns
    • Knowledge of the Clicks ClubCard loyalty programme

    Skills:

    Essential:

    • Strong analytical and conceptual thinking skills
    • Strong communication skills - verbal and written
    • Financial acumen
    • Computer literacy (Advanced Excel; using analytics tools)
    • SQL coding

    Competencies:

    • Writing and Reporting
    • Analysing
    • Learning and Researching
    • Planning and Organising
    • Delivering Results & Meeting Customer Expectations
    • Entrepreneurial and Commercial Thinking

    Experience:

    Essential

    ·        Analytics experience

    Desirable

    • Retail industry analytic experience
    • Business intelligence experience
    • Understanding of Loyalty systems

    Education:

    Essential

    • Relevant National Diploma

    Desirable

    • Relevant Bachelor's degree (B.Com, B.Bus.Sc, B.Sc)

    Method of Application

    Interested and qualified? Go to Clicks Group on www.linkedin.com to apply

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