Customer Service Host at DigiOutsource

Purpose Of The Role

• Reporting to the English Customer Service Lead, you will be required to provide a professional world class service to the needs of the organisations’ English Customers (by SMS, telephone, email and online chats). These services will be offered across all products and you will be required to do so by delivering an unfailing high quality of service. These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention and relationship building.

Duties Include, But Not Limited To

• Providing world-class customer service by responding to customer queries by telephone, email and online chats
• Processing and resolving of incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria

• Completed Degree or 2 year Diploma
• Proficient in Microsoft Outlook, Microsoft Word, Microsoft Excel
• Effective written and verbal communication skills
• Willingness to work in a 24/7 shift environment
• Valid drivers’ license
• Own reliable vehicle

Desirable Criteria

• Strong customer service experience

Person Specifications

• Customer Orientation
• Organising and Planning
• Stress Tolerance
• Building Relationships
• Communication
• Decision Making