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  • Posted: Dec 4, 2020
    Deadline: Not specified
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    With 46 years’ experience in successful job-matching and placement of top candidates, Kelly - a division of Kelly Group - forms a part of Adcorp Holdings Limited (listed on the JSE in 1987), ), South Africa’s leading provider of staffing, human capital management and business process outsourcing services, we have access to financial resources, le...
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    Customer Service Orders Agent (Call Centre)

    Duties & Responsibilities

    The Customer Service Orders Agent is responsible for delivering exceptional customer service by performing in- & outbound calls to customers, executing campaigns, handling product- and customer account inquiries, managing expectations and service levels with customers. This role relates to the planning, delivery and composition of orders and ultimately closing sales (i.e. take & record orders.)

    • Ensure accurate daily planning; contact all customers due for delivery; facilitate follow-up sales calls;
    • Confirm all orders with customers to ensure validity and accuracy, before submission
    • Correct incomplete orders, checking all EDI orders and releasing / rejecting or escalating queries where required to the appropriate department
    • Perform sales activities (order taking, customer inquiry management, product and promotion awareness, and customer relationship management) to consistently meet or exceed weekly and monthly sales goals
    • Assist customer with order make-up using the ERP/ CRM system functionality and visibility of past orders

    Desired Experience & Qualification

    • Matric 
    • Criminal Clear
    • Minimum 1 – 2 years’ Telesales, Customer Service Call Centre experience
    • Previous experience in FMCG, wine & liquor manufacturing and distribution industry is beneficial, but not mandatory
    • A good understanding of a call centre operating models and performance requirements
    • Previous experience with Enterprise Resource Planning (SAP ERP) and Customer Relationship Planning (SAP CRM) systems is beneficial
    • Able to grasp concepts quickly in the CRM system as it relates to aspects of maintenance of customer contact details, capturing order details, performing and responding to customers- and order inquiries

    Method of Application

    Interested?

    • Email your CV to Jobs@Kelly.co.za.
    • N.B. Remember to insert EITHER "Stellenbosch Orders Agent" OR "Tygervalley Orders Agent" in the subject line, for consideration!

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