About The Role
Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring takes place. The South African GNOC services the SA, UK and US regions 24/7.
This requires all GNOC staff to be available for standby in rotating shifts as rostered. The engineer will provide support to the South African client base, as well as assist with global calls using our Follow the Sun model.
The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self-motivated and dynamic individuals who are able to work under pressure with limited instruction and direction. The successful candidate will be able to handle pressure by demonstrating the ability to work though complex cases quickly, accurately, autonomously and to the customers’ immediate satisfaction.
Who we are looking for:
Essential Skills and Experience:
Within this corporate IT environment you will be required to have:
Please note that only candidates with the required skills and experience should apply.
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