Customer Support Specialist - Portuguese & English at Bolt

Customer Support Specialist - Portuguese & English

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Latin America to Africa. We’re building the future of transport and delivery – one platform that connects you with cars, motorcycles, scooter sharing, or delivery from your favourite restaurants and stores. Fast, convenient and affordable for everyone, as it should be.

We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started.

We are looking for a talented Customer Support Specialist, who will make it easy and effortless for users of all Bolt products, regardless of their country of location. Let’s build the future of moving around cities together!

What you'll be doing:

• Represent Bolt in any Portuguese and English spoken markets
• Support all Bolt's users across all channels, including real time contacts, and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Be a key player in building a support team in a challenging growth environment

Requirements

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be always ready to put customers first, be passionate about helping others
• Be ready to work full-time in shifts, including weekends
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written Portuguese skills plus advanced English
• Be passionate about new technologies, ride-sharing and food

Benefits

• Motivating compensation 
• No corporate BS – we’re moving too fast for that
• Modern office in the city centre - it's easy to get here from any part of the city
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognise that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.