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  • Posted: Jun 3, 2020
    Deadline: Jun 16, 2020
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  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Data Scientist: Customer Value Management

     

    Purpose of the Position:

    • To support the business through developing advanced analytics and predictive modelling solutions to increase revenue and reduce churn.


    Key Performance Objectives
    Stakeholder Management

    • Work with CII to identify relevant data sources to perform meaningful customer analytics 
    • Work closely with the Customer Engagement team to ensure Campaigns and offers makes business and financial sense
    • Work collaboratively with various teams to ensure effective delivery of the departmental goals.


    Financial Management

    • Provide Analytics solutions to business to help reduce cost on Offers and Campaigns


    Operational

    • Provide innovative ways to support the implementation and effective execution of the strategy.
    • Support with the definition and execution of offer models
    • Collate customer offer information, prepare reporting and tracking of offers
    • Identify opportunities that result in implementation of new campaigns and improvement of existing ones to meet business targets
    • Develops, tests, implements and maintains analytical models
    • Use data and advanced statistical methods to generate new business insights
    • Provide behavioural insights on market research
    • Assist with development and delivery of business cases
    • Support with forecasting of offer management
    • Offer configuration that is profitable to the business
    • Assist with tailoring of offers by customer behaviour and type with associated kpi’s
    • Maintain accountability and report on the success of offers
    • Ensure the implementation and inclusion of offers in campaigns
    • Create life cycle offers to speak to engagement, reward and optimisation of primary objectives
    • Assist with management of offers within defined financial and product constraints


    Qualifications Essential:

    • Degree in Business and Quantitative field (Econometrics, Mathematics, Statistics, Computer Science or Similar)
       

    Qualification Preferred:

    • Post Grad Advantageous


    Experience:

    • A minimum of 3 - 5 years of relevant data experience and experience building segmentation and propensity models
    • Statistical, mathematical, predictive modelling, forecasting, Campaign Analytics and business strategy skills
    • Experience in building and implementation of Supervised and Unsupervised Machine Learning Algorithms to solve meaningful business problems
    • Able to clearly communicate their findings, orally and visually
    • Able to program in different programming languages e.g. Python, R, PySpark, SQL, etc.


    Technical Competencies

    • Project Management
    • Cost/Budget Management
    • Customer Expectation Management
    • Business acumen
    • Predictive Modelling
    • SQL, Python, PySpark


    Behavioral Competencies

    • Accountability
    • Teamwork
    • Interpersonal Skills
    • Perseverance
    • Motivating
    • Prioritisation
    • Analytical Thinking
    • Taking initiative
    • Relationship Building
    • Conflict Resolution
    • Critical Appraisal

    Method of Application

    Interested and qualified? Go to MultiChoice on multichoice.taleo.net to apply
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