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  • Posted: Sep 18, 2020
    Deadline: Sep 22, 2020
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
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    Executive Head: Strategic Projects And Planning

    Role Purpose

    The Executive Head: Strategic Projects and Planning role based within Commercial Operations.
    The EHOD Strategic Projects and Planning leads a capable team of specialists who are responsible for leading and implementing key technology and service design projects across the Commercial Operations and larger Vodacom landscape in a seamless manner with little to no disruption to Vodacom Customers.

    Your Responsibilities Will Include

    • Set the strategy per project to ensure that there is a clear plan of what is required from each stakeholder and channel over the lifecycle of the project
    • Set the change management and communication strategy per project to ensure a smooth transition as well as operational sustainability in the long term
    • Identify capabilities that will be required to drive the long term Customer Experience strategy
    • Assess the availability of capabilities and initiate long term projects to drive capability implementation
    • Define and implement CEX and Business Analysis methodologies aligned to Vodafone Group
    • Share best practice with Vodafone Group
    • Establish an operating model with other executive heads to ensure end-to-end CEX implementation across channel and segment
    • Organise work in line with Agile delivery methodologies
    • Change Management
    • Develop a stakeholder map to identify stakeholders on various Transformation Projects and initiatives
    • Manage the interface between project stakeholders and business areas to secure the delivery of project outcomes and realisation of benefits whilst maintaining BAU
    • Assess level on change in each business area
    • Assess the impact on proposed technology and business processes changes on various business areas per project as well as for the total portfolio
    • Manage the transition to new processes/technology with the operational teams

    Channel Alignment

    • Ensure transformation projects land smoothly across channels with minimum disruption to the channels Operations
    • Manage budget and support Capex and Opex budget optimisation for strategic planning

    Team Leadership and Prioritisation

    • Manage pipeline and prioritise initiatives across CEX design and Business Analysis aligned to Vodafone and Vodacom CEX priorities
    • Assign resources optimally across CBU, EBU and Channels
    • Building effective professional relationships (both for him/herself and the team) and establishing the team’s credibility with business partners across CBU, EBU and Channels
    • Managing expectations (of team and customers alike) and keeping commitments or promises.
    • Succession planning for self and direct reports
    • Identify individual development plans and training requirements for self and direct reports

    The Ideal Candidate For This Role Will Have

    • Matric / Grade 12 - Essential
    • Relevant tertiary qualification in Commerce, Science or Engineering is Essential
    • Post graduate degree preferred
    • 8 years of experience in Programme management or Business Analysis
    • At least 4 years in a management/leadership position
    • Strategy formulation and execution against strategy
    • Leadership and management of cross-functional teams in a matrix organisation
    • Programme Management with deep focus on planning and organising work, with experience in Agile delivery methodologies an advantage
    • Strong expertise in influencing and change management
    • Business Improvement

    Closing date of Applications: 22 September 2020

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

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