Export/Import Coordinator at Syngenta

Role purpose

• To process sales orders and ensure delivery to customers within agreed time frame.
• To attend customers enquiries on delivery schedules & other matters & maximize transport loads.
• Coordinate logistics and administration activities to ensure accurate inventory processing in the warehouse for delivery under the stipulaed local and export country regulations

Accountabilities

• Accurate and prompt processing of sales orders with right pricing and discount structure as well as effective transport arrangements to customers
• Monitor outstanding orders - develop SAP reports required by Supply and Commercial department
• Produce required report related to Customer Service function to support business decision making
• Control and monitor of related warehousing activity: inventory, stock count process, etc
• Super user of OtC, and, IM
• Liaise with export and shipping companies to arrange collection of goods and working closely with the despatch team to ensure smooth despatch of goods to customers
• Create shippers and export documentation for each shipment leaving the site
• Create appropriate labels using inline shipping tools
• Liaise with Transport companies, booking transport as required
• Identify shipping risks and monitor recovery where required
• Communicate risks and concerns to allow for recovery planning
• Support the Logistics and Production Team Leaders with all relevant paperwork and administration duties
• Log all action taken in relation to shipping and export documentation on the company’s ERP system
• Additional responsibilities include supporting the Purchasing, Production and Logistic teams with administration duties.
• Collation and processing of delivery notes
• Preparation and despatch of truck vehicles
• Administration and processing of shipment details and transport documents
• Production of department KPI's
• Liaison with other departments such as export customer service and warehouse operations
• Collection order processing
• Consignment route planning
• Trailer yield maximisation
• Arrange domestics and international shipments for customer
• Prepare documents for ocean and air freights for customs clearance
• Handle customer enquiries and resolve customer complaint.
• Process customer orders and monitor the order process
• Ensure all exported items are correctly classified

Qualifications

Knowledge, Experience & Capabilities

Critical qualification

• A B-Degree in Logistics or alternative Administration related qualification
• A minimum of 3-4 years’ experience in road / sea and air export or import operations

Critical Knowledge & Experience

• European and African geographical knowledge
• Transport legislation knowledge
• Dangerous goods knowledge
• Customs knowledge would be highly beneficial
• Good SAP knowledge & experience (beneficial)
• Knowledge in Import / Export and custom clearance
• Commercial awareness

Critical Skills

• Computer literate
• Accuracy & attention to detail
• Change orientation
• Problem solving
• Self-motivated and sets ambitious goals
• Good communication and interpersonal skills