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  • Posted: Oct 8, 2020
    Deadline: Not specified
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    KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, dis...
    Read more about this company


    Front Desk Receptionist

    Role Summary:

    • Reception duties
    • Support duties
    • Office coordination duties and coverage

    Main Duties and Responsibilities:


    • Directing of all inbound phone calls to the correct Department or internal employee, taking individual diaries and bookings into account
    • Taking messages for internal employees when He or She is not available to take phone calls
    • Directing all external visitors coming through the front door
    • Receiving of new starts on their first day in collaboration with HR
    • Sending out birthday email notifications to Company for all internal employees
    • Booking of all meeting room requests and managing bookings accordingly
    • Ordering food for meetings as well as training
    • Switching off any meeting room lights, digital displays etc. when leaving the office
    • Using the call logging system to log Support calls (telephone or email) correctly and ensuring that all calls are logged and prioritized according to the Support Standards and Procedures
    • Effectively handling complaints and call escalation requests from Customers and notifying the Leadership Team thereof
    • Effectively handling Customer feedback requests and notifying the Leadership Team thereof
    • Identifying calls that are not Support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
    • Working with members of the Support Leadership Team and other Departments to ensure that Customers receive a prompt efficient service
    • Alerting the Leadership Team when necessary regarding any sensitive Customer issue or high priority Support call logged
    • Following and applying the standard Commercial Software Support Procedures and Practices


    • Work as part of the Support team
    • Following and applying the standard Commercial Software Support Standards and Procedures

    Office Coordination

    • Office coordination relief when the Support & Office Coordinator is unavailable


    • Extensive experience in a Customer-focused role in a service-oriented environment
    • Proven experience in a role requiring good written and verbal communication skills
    • A good knowledge of the Support Team’s Standards and Procedures
    • Absolute confidentiality is required for this role as sensitive information is shared and accessible


    • Knowledge of the KCS application software or similar
    • Experience in a software Support environment or similar

    Personal Attributes:

    • Professional
    • Assertive
    • Meticulous
    • Neat and tidy
    • Self-motivated
    • Trustworthy
    • Works well under pressure
    • Excellent written and verbal communication skills
    • Presentable at all times

    Special Conditions:

    • This role may require local travel (errands, collections etc.), therefore a valid driver’s licence is essential
    • The Receptionist will be required to work a dedicated shift of 08:30 – 17:30 (with an hours lunch) on a permanent basis as coverage at Reception is essential during SLA contracted hours

    Method of Application

    Interested and qualified? Go to Kerridge Commercial Systems South Africa on to apply

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