Fund Administrator at Sanlam

Who are we?

Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits.

What will you do?

• You will be responsible for the administration and payment of death claims, perform calculations, liaise with other departments both verbally and in writing and handle client (beneficiaries, employers and brokers) queries.
• Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core (Identify/Process/Record/Report)
• Adhere to internal and external service level agreements
• Adhere to internal controls and procedures in place
• Investigate, resolve and respond to internal and external client queries in a professional and effective manner
• Investigate, resolve and respond to ad hoc operational requirements

What will make you successful in this role?

• Act and any other relevant legislative requirements
• Maintain healthy working relationships with internal departments
• Knowledge and previous experience in a Section 37C environment will be a distinct advantage
• Must have a thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax
• Professional verbal and written communication and reporting to clients
• Accuracy is crucial, with an analytical eye and detail-orientated.

Qualification And Experience

• Grade 12 with 2 to 3 years related experience.

Knowledge And Skills

• Reporting and Administration
• Quality, compliance and accreditation
• Business Processes
• Services Knowledge

Personal Attributes

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.